Privacy Policy

Last updated: 14 September 2026

Welcome to the official Privacy Policy of Wolf Winner Casino for players in Australia. This page explains how we collect, use, store and protect your personal information when you visit our site and use our gaming services. By creating an account or using our services, you confirm that you have read and accepted this Privacy Policy.

Wolf Winner Casino is committed to providing a secure and fair online gaming experience. Protecting your privacy and personal information is a core part of this commitment. If you have any questions about this Privacy Policy, you can contact us at [email protected].

1. Who We Are

Wolf Winner Casino is an online casino brand launched in 2021. We provide real-money casino games, promotions and loyalty rewards for players aged 18 and over. We operate under strict security standards, including SSL and TLS encryption, KYC verification, fraud monitoring and anti–money laundering controls.

This Privacy Policy applies to all services and content we provide through our website and mobile browser version, including access from Android, iOS, desktop and tablet devices.

2. Scope of This Privacy Policy

This Privacy Policy applies to you if:

• You visit our website for information or game previews
• You create a real-money account
• You deposit or withdraw funds
• You take part in promotions, tournaments or loyalty programs
• You contact our customer support or VIP team

This Privacy Policy does not apply to third-party websites, payment providers, game studios, advertising partners or social media platforms that may be linked from our website. Those parties have their own privacy terms and we recommend that you review them before sharing any personal information.

3. Legal Basis for Processing Personal Data

We process your personal information on several legal grounds, which may include:

• Performance of a contract: To create and manage your account, process deposits and withdrawals, pay winnings and provide customer support
• Legal obligations: To meet anti–money laundering, fraud prevention, responsible gambling and record-keeping requirements
• Legitimate interests: To improve our services, prevent abuse of our platform, protect our rights and maintain service quality
• Consent: For example, when you choose to receive marketing emails or SMS messages

4. Minimum Age and Responsible Use

Wolf Winner Casino services are available only to players aged 18 years or older. By using our site, you confirm that you meet the minimum age requirement for online gambling in your jurisdiction.

We may request proof of age and identity at any time. If we discover that a player has provided false information or is under the legal gambling age, we may close the account, cancel bonuses and return any remaining real-money balance where required by law.

5. Information We Collect

We collect different types of information to provide secure gaming services and meet our legal and regulatory duties.

5.1 Information You Provide Directly

When you register, use our services or contact us, you may provide the following information:

• Account registration details: first name, last name, date of birth, gender (if requested), country, address, postcode, email address, mobile or phone number, chosen username and password
• Verification (KYC) details: copies of your government-issued passport, identity card or driving licence; proof of address such as a utility bill or bank statement issued within the last three months; copies or photos of payment cards where required
• Payment details: details about your deposit and withdrawal methods, such as card type and masked card number, payment wallet ID, bank account details or cryptocurrency wallet address (we do not store full card numbers or CVV codes)
• Support and communication: details you share with our support team via live chat or email, including complaint details, feedback, account queries or responses to surveys
• Marketing preferences: your choices about receiving promotional emails, SMS messages, push notifications or VIP offers

5.2 Information Collected Automatically

When you visit our website or use our mobile version, we may automatically collect certain technical and usage information, such as:

• Device details: device type, operating system, browser type and version, screen resolution, language and basic system settings
• Connection data: IP address, internet service provider, approximate geographic location (country or region), connection time and date
• Usage data: pages visited, time spent on each page, clicks and navigation patterns, game sessions, login times and interactions with promotions
• Log files: technical logs generated by our servers for security, fraud monitoring and service performance

5.3 Information from Third Parties

We may receive information about you from trusted third parties where allowed by law, including:

• Payment providers: confirmation of payments, chargebacks, basic account reference data
• Identity and verification services: confirmation of identity, age, address and screening against fraud or sanction lists
• Marketing and affiliate partners: campaign details, referral sources and limited data about how you found our site

6. Use of Your Information

We use your information for clear and specific purposes related to your account and our legal duties. The main reasons include:

6.1 Account Creation and Management

• Setting up and maintaining your player account
• Securing your login details and preventing unauthorised access
• Applying self-exclusion or account limits if requested

6.2 Payments and Transactions

• Processing deposits and withdrawals
• Checking payment methods and preventing misuse, money laundering or chargeback abuse
• Recording transactions for accounting and legal purposes

6.3 Gaming Services

• Providing access to our game library and game providers
• Recording bets, wins and losses
• Applying bonus rules, wagering requirements and loyalty rewards
• Monitoring game performance and fixing technical issues

6.4 Customer Support

• Answering your questions via live chat or email
• Investigating errors, complaints or disputes
• Providing account and payment information on request after verifying your identity

6.5 Security, Fraud Prevention and Compliance

• Verifying identity and age with KYC checks
• Monitoring for suspicious account activity or abuse of promotions
• Meeting anti–money laundering and counter–terrorism financing rules
• Responding to lawful requests from regulators, courts or law enforcement

6.6 Marketing and Personalisation

• Informing you about promotions, bonuses and loyalty offers, where allowed by law and subject to your preferences
• Showing content and offers that may match your profile and playing style
• Conducting surveys and feedback campaigns to improve our services

You can change your marketing preferences at any time as explained later in this Policy.

7. Cookies and Similar Technologies

Our website uses cookies and related tools to improve your experience and help keep our platform secure.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences so you do not have to re-enter them each time you visit, and they provide anonymous statistics that help us improve the site.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for basic site functions, such as logging in, maintaining your session and processing payments. You cannot disable these cookies as the site will not work properly without them.
• Performance and analytics cookies: Help us measure site traffic, page performance, errors and loading times so we can improve layout, speed and stability.
• Functionality cookies: Remember your preferences, such as language, game view, or previously visited sections, to provide a smoother experience.
• Marketing cookies: Used, where applicable, to track the effectiveness of campaigns and affiliate links and to measure the results of advertising partners.

7.3 Managing Cookies

You can manage or block cookies through your browser settings. Most browsers allow you to:

• View and delete stored cookies
• Block cookies from specific sites
• Block all cookies or third-party cookies

Be aware that disabling certain cookies may limit your ability to log in, place bets, view games or use some features of the site.

8. Data Storage and Security

We take security seriously and use technical and organisational measures to protect your data from loss, misuse or unauthorised access.

8.1 Security Measures

• SSL and TLS encryption for data transmitted between your browser and our servers
• Secure storage of sensitive records
• Controlled access to internal systems limited to authorised staff with a business need
• Use of fraud monitoring and anti–money laundering tools
• Regular checks of our systems and logs to detect unusual activity

8.2 Data Location

Your information may be stored and processed on servers located in different jurisdictions. We apply suitable safeguards to protect your data wherever it is processed, in line with applicable data protection requirements.

8.3 Data Retention

We keep personal information only for as long as needed for the purposes set out in this Policy, including:

• Providing gaming services and support while your account remains active
• Meeting legal, accounting and reporting duties
• Resolving disputes and enforcing our terms

After the relevant retention period, your data will be deleted, anonymised or securely archived in accordance with applicable law.

9. Sharing Your Information

We do not sell your personal information. We may share your data with selected third parties where needed to run our services, meet legal duties or protect our rights. These parties include:

9.1 Service Providers

• Payment processors and banking partners for deposits, withdrawals and anti-fraud checks
• Game providers who host and deliver casino games
• Identity verification and KYC service companies
• Email and SMS service providers for transactional and marketing messages
• IT, hosting and security service providers

These partners may only use your data to provide the agreed service and must protect your information.

9.2 Authorities and Regulators

• Regulatory bodies and licensing authorities, if required for compliance checks
• Law enforcement agencies, courts or other public authorities, when we are legally required to disclose information

9.3 Business Transfers

If we are involved in a merger, acquisition, restructuring or sale of assets, your personal information may be transferred as part of that transaction in line with legal requirements. In such cases, we will take reasonable steps to ensure that your privacy rights remain protected.

10. International Data Transfers

Our services may involve transferring your personal information to countries outside your home jurisdiction, including countries that may have different data protection rules. Where such transfers occur, we apply suitable safeguards to protect your data, such as contractual clauses and strict access rules, in line with applicable privacy laws.

11. Your Rights

Subject to local laws and certain conditions, you may have some or all of the following rights in relation to your personal information:

• Right of access: to request a copy of the personal data we hold about you
• Right to correction: to ask us to correct inaccurate or incomplete information
• Right to deletion: to request deletion of your personal data where there is no legal reason for us to keep it
• Right to restriction: to ask us to limit the use of your data in certain situations
• Right to object: to object to certain types of processing based on legitimate interests or direct marketing
• Right to data portability: to request a copy of certain information in a structured format for transfer to another service, where technically possible
• Right to withdraw consent: where processing is based on consent, you can withdraw that consent at any time

To exercise these rights, contact us using the details provided in the Contact section below. We may need to verify your identity before acting on your request. Some rights may not apply where we are required to keep information for legal reasons or for the resolution of disputes.

12. Marketing Communications

We may send you marketing messages about bonuses, promotions, tournaments, new games, loyalty rewards and VIP offers if:

• You have created an account and accepted marketing messages; or
• You have otherwise given clear consent to receive marketing communication

You can manage or stop marketing communication at any time by:

• Using the unsubscribe link in promotional emails
• Changing your marketing preferences in the account settings, where available
• Contacting us at [email protected] and asking to update your preferences

We may still send you important non-marketing messages related to your account, such as changes to terms, payment notices, KYC requests or security alerts, even if you opt out of marketing messages.

13. Responsible Gambling and Player Protection

We support responsible gambling and may use your data to help identify signs of problem behaviour. This may include:

• Monitoring deposit patterns and game activity
• Recording self-exclusion requests, time-outs and limits
• Contacting you when we have reason to believe your activity may be harmful

Certain responsible gambling tools and checks are mandatory for regulatory and player protection reasons, and may continue even if you close your account, where required by law.

14. Protection Against Fraud and Abuse

To protect Wolf Winner Casino, our players and our partners, we use security and screening methods to detect and prevent:

• Fraudulent payments and chargebacks
• Bonus abuse and multi-accounting
• Use of stolen identities or payment details
• Attempts to breach system security or gain unfair advantage

Where we detect or suspect fraud or abuse, we may block transactions, suspend or close accounts, refuse bonuses, report activities to relevant authorities and share limited information with payment providers or security partners, in line with applicable laws.

15. Third-Party Links and Content

Our site may contain links or banners that lead to third-party websites, payment partners, game studios, affiliate pages or social media platforms. These sites operate under their own terms and privacy policies. We are not responsible for how they collect, use or protect your information.

We recommend that you read the privacy policies of any third-party site you visit before sharing personal information or completing payments there.

16. Mobile Access and Applications

Wolf Winner Casino is available as a browser-based mobile casino using HTML5 technology. You can access our full game library, live dealer games, payments, bonuses, live chat and KYC upload tools from supported mobile devices without installing a dedicated app.

Data collected through mobile access is treated in the same way as data collected from desktop browsers and is protected under this Privacy Policy.

17. Data Accuracy and Your Responsibilities

You are responsible for ensuring that the personal information you provide to us is true, accurate and up to date. This includes contact details, payment information and documents uploaded for verification.

If your details change, for example your address, email or phone number, you should update them through your account or contact our support team as soon as possible. Incorrect information may delay withdrawals, KYC checks or account support.

18. Data Retention Periods

The length of time we keep your information depends on the type of data and the purpose for which it is used. In general:

• Account and transaction data may be kept for several years after account closure to meet anti–money laundering and financial record-keeping rules
• KYC documents may be stored for a period required by applicable regulations
• Marketing preferences and consent records may be kept for as long as required to prove compliance with marketing rules
• Technical logs and security records may be kept for a shorter period, unless needed for security reviews or legal cases

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulatory guidance, technology, our services or internal processes. If we make important changes, we will aim to inform you by:

• Posting an updated version on our website
• Updating the “Last updated” date at the top of this page
• Sending a notification or email for major updates, where appropriate

We encourage you to review this Policy regularly so you stay informed about how we handle your personal information. Your continued use of our services after an update means you accept the revised terms.

20. Contact Details

If you have any questions about this Privacy Policy, your personal data, or you wish to exercise your privacy rights, you can contact us at:

When contacting us about privacy, include your name, registered email address and a clear description of your request so we can assist you efficiently. For security reasons, we may ask you to verify your identity before we share account-related information.

21. Complaints

We aim to handle your personal information in a fair, secure and transparent way. If you believe your privacy has not been handled correctly or you are unhappy with our response, you can contact us using the email above and we will review your concern.

Depending on your location and the applicable laws, you may also have the right to raise a complaint with a relevant data protection authority. Information about this option is usually available on the website of your national or regional privacy regulator.

By using the services of Wolf Winner Casino, you agree to the terms of this Privacy Policy as updated from time to time.